What are the shipping times for orders and pre-orders?
What are the shipping times for orders and pre-orders?
For in-stock products, delivery typically takes 5 to 8 business days. Pre-orders may take longer, with an estimated delivery time of 4 to 6 weeks.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
If your package arrives damaged, please contact us immediately at customerservice@magtilestore.com. We will assist you with the necessary steps to resolve the issue.
What should I do if my package doesn't arrive?
What should I do if my package doesn't arrive?
If your package does not arrive within the expected delivery time, please contact us at customerservice@magtilestore.com. We will track your order and provide further assistance.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the carrier's website.
Do you ship internationally?
Do you ship internationally?
Currently, we ship to select countries. Please check our shipping policy for the list of available countries. If your country is not listed, contact us at customerservice@magtilestore.com for more information.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely.
How can I contact customer service?
How can I contact customer service?
For any inquiries or assistance, please email us at customerservice@magtilestore.com. Our customer service team is available Monday to Friday, 9 AM to 5 PM (EST).
